Shipping & Delivery
IMPORTANT CUSTOMER NOTICE - SHIPPING DELAYS DUE TO AUSTRALIAN BUSHFIRES*
Bushfires across Australia are severely affecting mail and courier services with disruptions to deliveries due to road closures and evacuations in some areas.
Please follow this link for the latest updates from Australia Post regarding delayed and suspended deliveries: https://auspost.com.au/about-us/news-media/important-updates
Sole Mechanics orders being shipped to certain areas may experience possible delivery interruptions or delays.
Please contact customer services if you have any questions about your order.
*Updated 01/02/2020
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AUSTRALIAN SHIPPING RATES
FREE STANDARD DELIVERY (ORDERS OVER $100 AUD)
CONDITIONS:- Up to 5 pairs per order.
- 6+ pairs: Contact us for shipping rates.
- $5 AUD for orders below $100 AUD
- Please allow up to 7 to 10 business days for delivery.
- Tracking details are supplied within your dispatch email.
NEW ZEALAND SHIPPING RATES
FREE STANDARD DELIVERY (ORDERS OVER $100 AUD)
CONDITIONS:- Up to 4 pairs per order.
- 5+ pairs: Contact us for shipping rates.
- $10 AUD for orders below $100 AUD
- Please allow up to 7 to 10 business days for delivery.
- Tracking details are supplied within your dispatch email.
CUSTOMER NOTE
- Delivery times outlined above are an estimation and are subject to the destination postcode, courier service, time of acceptance and receipt of cleared payment.
ORDER DISPATCH
- All Sole Mechanics deliveries are shipped with authority to leave - if this is not your preference please contact our Customer Service team.
- All orders are dispatched from our Australian warehouse which operates between the hours of 9 am to 5 pm, Monday to Friday *#. Your order will be processed and dispatched by our team during these hours.
- Our handling time for most orders is 1-2 working days.
- Please be aware that during peak times and sale periods, our handling times for standard delivery can increase to 3-4 days due to the high volume of orders.
PRODUCT AVAILABILITY
If we are unable to supply the product/s in your order due to stock availability, the unavailable item/s will be automatically cancelled, and a refund processed. You will be notified of this via email.
IMPORTANT CUSTOMS DUTIES AND FOREIGN TAX INFORMATION
All prices on www.solemechanics.com.au are quoted and charged in Australian dollars (AUD) and are inclusive of Australian GST unless otherwise specified. Customers are charged the same total price at checkout regardless of their shipping location.
GST refunds do not apply for online orders. Our policy complies with Australian and New Zealand GST legislation.
The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient.
For further information, it may be necessary to call your local customs offices to gain further details to avoid any unexpected charges.
SHIPPING EXCLUSIONS
NEED HELP?
Call our Customer Service Team on +61 3 9583 2337 - the team is available from 9 am - 5 pm Monday to Friday *#.
Alternatively, you can email us at hello@solemechanics.com.au and a member of our team will be in touch as soon as possible during these office hours.
*Australian Eastern Standard Time/Australian Eastern Daylight Time
#excluding Australian public holidays