ORDERS

Once you have placed your order, you will receive an email to confirm your order has been received and your payment has been processed. If you do not receive a confirmation email to your inbox or junk folder within 24 hours of placing your order please contact hello@solemechanics.com.au.

When your order has been dispatched you will receive another email with your tracking number.

SHIPPING UPDATE

Please be aware that due to the volume of orders received leading into the Christmas Holiday period, our standard processing and dispatch times have been extended to 7-10 business days. We appreciate your understanding during this busy time.

ESTIMATED SHIPPING TIME

Shipping Rates Standard Processing Time Estimated Shipping Time
Standard Shipping $4.95 AUD on Orders Below $50 AUD 1 to 3 business days 7 to 10 business days
Standard Shipping $9.95 AUD on Orders Between $50.01 - $99.99 AUD 1 to 3 business days 7 to 10 business days
*FREE Shipping Free Shipping on Orders Over $100 AUD 1 to 3 business days 7 to 10 business days

*Sole Mechanics [www.solemechanics.com.au] deliver to addresses within Australia and New Zealand only.

Please note the following:

  • All orders are dispatched from our Australian warehouse which operates between the hours of 9 am to 5 pm, Monday to Friday *#. Your order will be processed and dispatched by our team during these hours.
  • Please be aware that during peak times and sale periods, our handling times for standard delivery can increase to 10-18 business days due to the high volume of orders.
  • All prices on www.solemechanics.com.au are quoted and charged in Australian dollars (AUD) and are inclusive of Australian GST unless otherwise specified. Customers are charged the same total price at checkout regardless of their shipping location.
  • GST refunds do not apply for online orders. Our policy complies with Australian and New Zealand GST legislation.
  • The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.
  • To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient.
  • If we are unable to supply the product/s in your order due to stock availability, the unavailable item/s will be automatically cancelled, and a refund processed. You will be notified of this via email.