SHIPPING & DELIVERY

CHRISTMAS DELIVERY

Order as early as possible and by the dates below, so that your gifts have the best chance of arriving in time. This is not a guarantee as other factors may also effect delivery times.

NZ - 23rd of November
NT/WA - 8th of December
ACT/NSW/QLD/SA/TAS/VIC - 13th of December

More information

AUSTRALIAN & NEW ZEALAND SHIPPING RATES

FREE STANDARD DELIVERY (ORDERS OVER $150 AUD)

CONDITIONS:

• Free for orders over $150 AUD
• Flat rate $9.95 AUD for orders below $150 AUD
• Please allow up to 7 to 10 business days for delivery.
• Tracking details are supplied within your dispatch email.

STORE PICK-UP

FREE STORE PICK UP AVAILABLE TO RESIDENTS WITHIN A 5KM RADIUS OF STORE

CONDITIONS:
• Contact free order pick-up from the Sole Mechanics Retail Store Only.
• Choose the 'Store Pick-Up' option at the checkout.
• Orders are usually ready to collect in 24 hours.
• This service is only available 12.30 pm -2:00 pm Monday - Friday- Store pickup is unavailable during sale periods

[CUSTOMER NOTE]
• Delivery times outlined above are an estimation and are subject to the destination postcode, courier service, time of acceptance and receipt of cleared payment.
• All orders are subject to review before shipping as per our Terms & Conditions

ORDER DISPATCH

• All orders are dispatched from our Australian warehouse which operates between the hours of 9 am to 5 pm, Monday to Friday *#. Your order will be processed and dispatched by our team during these hours.
• Our handling time for most orders is 1-2 working days.
• Please be aware that during peak times and sale periods, our handling times for standard delivery can increase to 7-14 business days due to the high volume of orders.

PRODUCT AVAILABILITY

If we are unable to supply the product/s in your order due to stock availability, the unavailable item/s will be automatically cancelled, and a refund processed. You will be notified of this via email.

IMPORTANT CUSTOMS DUTIES AND FOREIGN TAX INFORMATION

All prices on www.solemechanics.com.au are quoted and charged in Australian dollars (AUD) and are inclusive of Australian GST unless otherwise specified. Customers are charged the same total price at checkout regardless of their shipping location.

GST refunds do not apply for online orders. Our policy complies with Australian and New Zealand GST legislation.

The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient.

For further information, it may be necessary to call your local customs offices to gain further details to avoid any unexpected charges.

SHIPPING EXCLUSIONS

Sole Mechanics [www.solemechanics.com.au] deliver to addresses within Australia and New Zealand only.

NEED HELP?

Hampton Street Store enquiries
Call +61 3 9598 4859
Email info@solemechanics.com.au 
Click here for store opening hours.
(The store team are unable to assist with any queries regarding online orders.)

Website order enquiries
Call +61 3 8797 2064 
Email hello@solemechanics.com.au 

Our team are based in Australia and are available from 9am - 5pm, Monday to Friday. (Australian Eastern Standard Time, excluding Australian public holidays)