ORDER FAQ

Orders FAQ's

All orders are dispatched from our Australian warehouse which operates between the hours of 9 am to 5 pm, Monday to Friday * Australian Eastern Standard Time. AEST

Your order will be processed and dispatched by our team during these hours.

Our handling time for most orders is 1-2 business days.

Please be aware that during peak times and sale periods, our handling times for standard delivery can increase to 5-7 business days and in rare occasions slightly longer due to the high volume of orders and AUS/NZ post work loads.

To track your order, upon dispatch you will receive a tracking number which looks like YXQ342547801000XXXXXXXXX , you can track your order's progress at Australia Post's tracking page.

Delivery times are subject to the destination postcode, courier service , time of acceptance and in the case of exchanges where upgrade payment is required we need a receipt of cleared payment emailed before dispatch.

In the event that we are unable to supply the product/s in your order due to stock availability, one of our friendly team members will contact you as soon as possible to see if there is another product which would be suitable and in the case that we don't have a shoe/s to your liking the unavailable item/s will be cancelled and a refund processed. You will be notified of this via email.

For any further assistance contact our Customer Care team.

Please check your spam or junk mail folder or you may have accidentally entered the wrong email in which we recommend to contact our online shop customer service team on 0387972064 who are available Monday to Friday: 9am to 5:30pm AEST. You can also email us at hello@solemechanics.com.au and our friendly customer service team are happy to assist you.

This can be found on your order confirmation email sent to you at the time you place your order.

Your order may have been cancelled for a number of reasons. The most common one is if the product that you ordered is unfortunately no longer in stock. Naturally we do our best to deliver on all customer orders however, very occasionally, we do have issues with stock levels. To get a clear understanding why your order was cancelled we recommend you to call our online shop customer service team on 0387972064 and let the adviser know what products you are interested in purchasing. Our online shop customer service team is available Mon to Fri: 9am to 5:30pm AEST.

You can also email us at hello@solemechanics.com.au, our friendly customer service team are happy to assist you.

No, but you can shop on our website, which accepts most credit & debit cards, and PayPal.

If you experience any trouble placing an order online please contact our Customer Care team so that we can give you a hand. Please make sure you have Cookies enabled on your browser, as this can affect the purchase process.

When you pre-order you’re purchasing a product ahead of its official release date. You’ll be charged in full (T&Cs apply as always) and once your pre-order has been dispatched you’ll receive a confirmation email. For standard shipping, please allow 3-5 working days. If there are any unforeseen difficulties we’ll notify you straight away!

If you combine your pre-orders with currently available items, we’ll process and ship these separately.

If for whatever reason you wish to cancel a pre-order please contact our Customer Care team.

We pick and pack styles very quickly, so it’s often not possible to cancel prior to dispatch. If you wish to cancel your order, please contact our Customer Care team as soon as possible

We make every effort to maintain a healthy supply of stock year round, but our shoes move quickly! You can sign up for e-mail alerts when we re-stock on certain styles, however others are more limited, and once they’re gone they’re gone, so if there is a style you’ve been waiting for it’s best to purchase as soon as possible to avoid disappointment!